Despite the significance of crisis leadership for organizations, especially in the wake of COVID-19, empirical research in this area is still nascent. Therefore, "What attributes make an effective leader during a crisis?" is unclear. Using lessons learned from the COVID-19 pandemic, this study...

Service quality and satisfaction are constructs that have received so much attention in marketing literature; they had been the central elements of many investigations. However, the relationship between them is not still clear. Because of it, in the present work, a model which picks up the causal...

In this study, we examine how refugees in the Middle East stay connected through various communication services. Our findings are based on survey data collected in Za'atari Syrian refugee camp in Jordan. First, we find that social media such as WhatsApp and Facebook are used more frequently...

Full weighted least squares (full WLS) and robust weighted least squares (robustWLS) are currently the two primary estimation methods designed for structural equationmodeling with ordinal observed variables. These methods assume that continuous latentvariables were coarsely categorized by the...

The Outcome Questionnaire (OQ-45; Lambert et al., 1996) has been widely employed as a psychotherapy outcome monitoring measure following research findings that support various aspects of its validity and sensitivity to change. Despite its broad usage in both clinical and research settings, some of...