Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting services integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate...

Ph.D Thesis of the Author in Jamnalal Bajaj Institute of Management Studies, University of Bombay, India. Year 1975. First Ph.D awarded in the Faculty of management by the University of Bombay, after the inception of the Subject of Management The Productivity of any organisation is directly...

Greek Abstract: Στις αρχές της δεκαετίας του ‘90 μια ομάδα Πανεπιστημίων από διάφορες χώρες της Ευρωπαϊκής Ένωσης ξεκίνησε να ερευνήσει την τότε επικρατούσα κατάσταση...

This study investigates estimation errors due to hidden costs — the costs of implementation that are neglected in strategic decision-making processes — in the context of services offshoring. Based on data from the Offshoring Research Network, we find that decision makers are more likely to...

El control de la eficiencia de las prácticas de RRHH ha recibido una atención escasa en la literatura académica. En este trabajo hemos contrastado cuál es el nivel de aplicación de las teorías acerca de la cuantificación de los efectos de las políticas de RRHH. Hemos desarrollado una...

This article and its commentaries shed light on reflective practice, a reflection of past experiences to ponder the meaning of what has recently transpired to one's self and others in the immediate environment. It incorporates a rationale for reflective practice; strategies to encourage...

Implementation of the concept of Corporate Social Responsibility (CSR) has become important for all stakeholders and an important part of company’s businesses and reporting. Little research attention is given to the research about CSR from employees’ perspective and to the influence of CSR...

This paper draws on an exploration of continuity management (CM) in a large Irish semi-state organization in transition. Drawing on interviews with ten of the senior management team, findings are presented in terms of intellectual capital, replacement strategy, information sources, knowledge...

Purpose: A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it difficult to retain and recruit motivated employees. In this light, this research uses key constructs related to the...

High Performance Work Systems are generally considered to have a positive impact on workers’ well-being. But is this actually the case? This classroom-material will discuss this question from the point of view of “End of Fun”, a controversial and widely-discussed book by Judith Mair...