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Why are customers loyal in sharing-economy services? : a relational benefits perspective

Yang, Shuai; Song, Yiping; Chen, Sixing; Xia, Xin - In: The journal of services marketing 31 (2017) 1, pp. 48-62

Persistent link: https://www.econbiz.de/10011615648

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

Retrospective: compatibility management : customer-to-customer relationships in service environments

Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15

Persistent link: https://www.econbiz.de/10011445595

Influence of customer-firm relationships on customer participation in the service industry

Ahn, Jinwoo; Rho, Taeseok - In: Service business 10 (2016) 1, pp. 113-133

Persistent link: https://www.econbiz.de/10011722192

The role of customer participation for enhancing repurchase intention

Chen, Chih-Cheng Volvic; Chen, Chih-Jou - In: Management decision : MD 55 (2017) 3, pp. 547-562

Persistent link: https://www.econbiz.de/10011704289

The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3/29, pp. 464-485

The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of customer citizenship behaviours (helping other customers, advocacy, customer tolerance, and feedback) and the mediating role of customer perceived support (CPS). Our research setting...

Persistent link: https://www.econbiz.de/10014534901

The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry

Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392

Persistent link: https://www.econbiz.de/10011449703

Antecedents of store loyalty among Chinese customers

Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011863694

Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust

McKnight, D. Harrison; Lankton, Nancy K.; Nicolaou, … - In: The journal of strategic information systems : … 26 (2017) 2, pp. 118-141

Persistent link: https://www.econbiz.de/10011730057

The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender

Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356

Persistent link: https://www.econbiz.de/10012669849

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