Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the “effectiveness” of their systems in meeting prescribed quality objectives. This paper...

Purpose – The purpose of this paper is to examine whether quality management information (QMI) can be a source of competitive advantage and should be managed strategically. Design/methodology/approach – Analysis of variance and regression techniques were applied to the database of the...

Purpose – This study empirically examines the effect of shop‐floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four types of communication on the...

Since the 1960s, quality function development (QFD) has been recognized worldwide as a suitable planning tool for translating customers' needs into product specifications. QFD methodologies, as opposed to traditional quality approaches, are most often cited as essential for advancing the...

Making judgments about marketing opportunities in the 1990s needs a flexible view, with the emphasis on relationship building. Yet few companies really understand their customers. To make matters worse, even when good research is available, many companies are defeated by the task of converting...

This article questions the widely held proposition that the management philosophy of W. Edwards Deming, with its focus on quality improvement and pragmatic thinking, is a new conceptual paradigm which renders previous management thought, particularly that represented by the scientific management...

Purpose – The purpose of this paper is to offer a critical review of the work of Tom Peters. Design/methodology/approach – Notes a degree of narrative experimentation in the works of Tom Peters. Offers a narrative typology to describe this narrative change, suggests a number of reasons for...

Purpose – This paper aims to investigate the role of quality management (QM) practices in the success of strategic alliances. Design/methodology/approach – Through a review of the literature, a conceptual model employing a relational view of inter‐organizational competitive advantage is...

Purpose – The purpose of this paper is to explore the link between causes of corporate collapse/demise and the concept of quality. Design/methodology/research – The paper is informed by a review of literature on corporate collapse and quality management. A literature review and global web...

Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement empowers workers to perform as whole, thinking human...