The work described is part of three‐stage project on the practice of quality management in the textile industry. This article is concerned with the results of structured in‐company interviews in 23 organisations. The interview programme examined the background of the company and the...

Very few Australian organisations have been able to effectively integrate and sustain the principles of quality management. A number of factors have contributed to this situation but by far the most significant has been the disinterest exhibited in the relevance of organisational culture;...

CEOs and quality practitioners are concerned about quality. Explores the reasons for this concern and examines what needs to be done. Presents and discusses the barriers to quality and quality priorities based upon the results of three questionnaire and interview surveys. Reveals that quality is...

Discusses the organization of quality management from the perspective of control. First defines an abstract control system in terms of hierarchy. Then uses this model to describe the organization of quality management in more detail. Indicates how this abstract control system can be realized in...

Quality concerns for management was one of the key themes of the Fifth Annual British Academy of Management Conference which was held in Bath in September 1991. This brought together a number of writers from a range of disciplines including production management, marketing and industrial...

The management of professional organizations, such as management consultancies, audit companies, legal firms, training, educational and research institutes, automation consultancies, organizations in health care, and professional staff departments in organizations, can encounter several problems...

Quality measurements and techniques ‐ for example SPC ‐ can play an important role in achieving high levels of quality. However, in practice, the methods sometimes fail to deliver the expected benefits, for a variety of human and organizational reasons. Draws on three case studies to explore...

The importance of training in the implementation of a quality programme is well known. Training is needed to improve ability, to learn new techniques, and to stimulate involvement in the goals and objectives of the firm. Presents some of the results of a study made of a sample of 44 small firms...

There has been an increasing drive to improve total quality management of manufactured products internationally in recent years. This has resulted in many improvements in the quality and management of quality in New Zealand firms. Research was carried out in New Zealand to compare the opinions...

Quality management ignores organizational culture to a great extent. Establishes the relationship between organizational culture and quality management and presents a method for measuring organizational culture, illustrating the relationship in a case study. Gives recommendations for using the...