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Why customers make mobile payments? Applying a means-end chain approach

Sankaran, Raja; Chakraborty, Shibashish - In: Marketing Intelligence & Planning 39 (2020) 1, pp. 109-124

Purpose: This study aims to explore the motivational factors (or value components) using a consumer-centric view to enable consumer make mobile payments (mPayments). Design/methodology/approach: Means-end chain (MEC) theory, an exploratory approach was employed to understand personally relevant...

Persistent link: https://www.econbiz.de/10012279416

Role of learning agility and learning culture on turnover intention: an empirical study

Tripathi, Aastha; Srivastava, Rajlaxmi; Sankaran, Raja - In: Industrial and Commercial Training 52 (2020) 2, pp. 105-120

Purpose The purpose of this study is to examine the effect of learning culture (LC) and learning agility (LA) on employee’s turnover intention (TI) in connection to information technology (IT) industries in India. Design/methodology/approach This research study analysed 258 samples of...

Persistent link: https://www.econbiz.de/10014758672

Gray markets in the Indian pharmaceutical industry

Chakraborty, Shibashish; Saha, Sayan - In: Indian pharmaceutical industry : strategies and …, (pp. 165-173). 2008

Persistent link: https://www.econbiz.de/10003852102

An exploratory study on determinants of customer satisfaction of leading mobile network providers : case of Kolkata, India

Chakraborty, Shibashish; Sengupta, Kalyan - In: Journal of advances in management research : JAMR 10 (2013) 2, pp. 279-298

Persistent link: https://www.econbiz.de/10010126193

Structural equation modelling of determinants of customer satisfaction

Chakraborty, Shibashish; Sengupta, Kalyan - In: IIMB management review 26 (2014) 4, pp. 234-248

Persistent link: https://www.econbiz.de/10011290210

An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction

Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54

Persistent link: https://www.econbiz.de/10011888095

Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms

Ray, Arghya; Bala, Pradip Kumar; Chakraborty, Shibashish; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012433342

An exploratory study on determinants of customer satisfaction of leading mobile network providers : case of Kolkata, India

Chakraborty, Shibashish; Sengupta, Kalyan - In: Journal of advances in management research : JAMR 10 (2013) 2, pp. 279-298

Persistent link: https://www.econbiz.de/10010184941

Green service production and environmental performance in healthcare emergencies : role of big-data management and green HRM practices

Kumar, Pradeep; Chakraborty, Shibashish - In: The international journal of logistics management 33 (2022) 4, pp. 1524-1548

Persistent link: https://www.econbiz.de/10013431485

Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews

Kumar, Avinash; Chakraborty, Shibashish; Bala, Pradip Kumar - In: Journal of retailing and consumer services 73 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014303395