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Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.; White, Allyn; Newman, Christopher L. - In: Journal of business research : JBR 107 (2020), pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
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Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.; Melanthiou, Yioula - In: Journal of customer behaviour 16 (2017) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana; Broilo, Patricia Liebesny; Espartel, … - In: The journal of services marketing 31 (2017) 4/5, pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
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Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.; Abdullah, A. B. M.; Murad, Md. Wahid - In: Journal of internet commerce 15 (2016) 3, pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
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Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj - In: International journal of retail & distribution management 44 (2016) 9, pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
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Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold; Utami, Ami Fitri; Molinillo, Sebastian; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
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The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke; Verhoef, Peter C.; Sloot, Laurens M. - In: Journal of retailing and consumer services 59 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Measuring customer experience in physical retail environments
Bustamante, Juan Carlos; Rubio Benito, Natalia - In: Journal of service management 28 (2017) 5, pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
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How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica; Castaldo, Sandro; Grewal, Anjana - In: Journal of retailing and consumer services 40 (2018), pp. 117-124
Persistent link: https://www.econbiz.de/10011801826