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When work and life boundaries are blurred : P2P accommodation hosts' work-life integration and consequences
Ma, Emily Jintao; Wang, Sujie; Wang, Danni; Liu, Aijing; … - In: International journal of hospitality management 99 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013328050
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Work-family supportive benefits, programs, and policies and employee well-being : implications for the hospitality industry
Kim, Misun; Ma, Emily Jintao; Wang, Liang - In: International journal of hospitality management 108 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013482306
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Feeling empowered and doing good? : a psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Ma, Emily; Zhang, Yun; Xu, Feng Zeng; Wang, Danni; Kim, … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648368
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When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily; Bao, Yafang; Huang, Leijun; Wang, Danni; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 184-211
Persistent link: https://www.econbiz.de/10014253097
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I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Kim, Misun; Jang, Jichul - In: Journal of service theory and practice 33 (2023) 1, pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
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From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Wang, Danni; Baker, Melissa A.; Kim, Youngsun Sean; Ma, … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198506
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When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao; Baker, Melissa A.; Kim, Youngsun Sean; … - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
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Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model
Bao, Yafang; Ma, Emily Jintao; La, Liqing; Xu, Feifei; … - In: Journal of vacation marketing 28 (2022) 1, pp. 95-116
Persistent link: https://www.econbiz.de/10012872459
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Can proactivity translate to creativity? : examinations at individual and team levels
Du, Juan; Ma, Emily Jintao; Lin, Xinyue - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198482
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Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily Jintao; Qu, Hailin; Wei, Xiang; Hsiao, Aaron - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 740-771
Persistent link: https://www.econbiz.de/10011912335