Purpose – Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However,...

Purpose – The aim of this paper is to analyse simplified traditional fashion clothing supply chain models between the UK and China to identify the key issues in quality and communication management. Design/methodology/approach – Qualitative research utilising key informant interviews was...

Purpose – The purpose of this paper is to identify the organisation of the quality department and the management of the supply chain (SC) used by luxury companies to achieve quality requirements. Design/methodology/approach – The paper follows an exploratory approach using a case-based...

One of the main concerns of the accounting profession is to provide consistently high quality services. In line with this objective, the current study was conducted for three main purposes: to determine the level of internal quality control and documentation amongst public accounting practices...

Intellectual capital is the cornerstone of corporate success in the new economy. This article will discuss the meaning, measurement, and management of intellectual capital. It discusses the forces driving the concern about intellectual capital and how one company, Intel Corporation, has been...

Purpose – Florence Nightingale has long been known for her contributions to the nursing field, but her pioneering work in quality management has gone virtually undiscussed. This paper addresses the significant contributions of Nightingale to the field of quality management....

Purpose – The purpose of this paper is to review the historical development of quality assessment methods in manufacturing industry and healthcare. It examines the gap between methods across the two sectors, as well as the extent to which industrial techniques have been successfully adopted in...

Over the past ten years, intense global competition has forced many firms to examine their business practices and to evaluate how to meet the challenges economic globalization has presented. Underlying these efforts has been an examination of strategic priorities and in particular recognition of...

Points out that the concepts of total productive maintenance (TPM) were formulated by combining the principles of total quality control (TQC) and maintenance engineering. Claims that the theory of TPM is not yet exhaustive. Proposes a model called “strategic maintenance quality engineering”...

This article aims to show a benchmarking experience developed by a Business Network for Experience Sharing in Quality (Benchmarking Network) made up of Spanish companies of different sizes and from different sectors. Co‐ordinated by a monitor, the participants were mainly managers from small...