Examines the behaviour of hotel employees who, even when they say they are “satisfied”, move from job to job for reasons unrelated to that “satisfaction”. Suggests that an important reason for leaving jobs is that such movement may represent an important way to “get ahead”. Reports...

An overview of the trends occurring within the hospitality industry environment and their impact on organisational strategy, structure and performance is presented.

Organisational culture has become a phenomenon increasingly demanding attention from responsible managers. This article provides a framework for understanding organisational culture, and describes three roles restaurant managers must perform in order to develop culturally sensitive and competent...

The most important issues facing hospitality marketing, as it enters the 21st century, are outlined, discussed and analysed from two aspects: competitive conditions and new directions. Strategic trends are predicted including product portfolio marketing; internal and relationship marketing;...

In recent years, many U.S. direct marketers have expanded their efforts into Asia. A few studies of consumers’ attitudes towards direct marketing were conducted outside of the United States in order to ascertain their attitudes towards direct marketing, privacy, environmental concerns, and...

The globalization of businesses, the increasing complexities of business transactions, and advances in information technology that are facilitating electronic commerce and communication are challenging the relevance and usefulness of traditional accounting education. This paper deals with recent...