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Predicting intercity freight flows
Harker, Patrick T. - 1987
Persistent link: https://www.econbiz.de/10014001987
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Market heterogeneity and local capacity decisions in services
Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 2-19
Persistent link: https://www.econbiz.de/10008905497
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How do incumbents fare in the face of increased service competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2011
Persistent link: https://www.econbiz.de/10008906627
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Are self-service customers satisfied or stuck?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Production and operations management : an international … 19 (2010) 6, pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
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Stop holding yourself back
Morriss, Anne; Ely, Robin J.; Frei, Frances X. - In: Harvard business review : HBR 89 (2011) 1/2, pp. 160-163
Persistent link: https://www.econbiz.de/10008822987
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Das Ego überwinden
Morriss, Anne; Ely, Robin J.; Frei, Frances X. - In: Harvard-Business-Manager : das Wissen der Besten 33 (2011) 3, pp. 36-41
Persistent link: https://www.econbiz.de/10008840978
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The four things a service business must get right
Frei, Frances X. - In: Harvard business review : HBR 86 (2008) 4, pp. 70-80
Persistent link: https://www.econbiz.de/10003667491
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Vier Gewinnerprinzipien für Dienstleister
Frei, Frances X. - In: Harvard-Business-Manager : das Wissen der Besten 30 (2008) 6, pp. 60-75
Persistent link: https://www.econbiz.de/10003709865
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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.; Morriss, Anne - 2012
Persistent link: https://www.econbiz.de/10009512402
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Do better customers utilize electronic distribution channels? : The case of PC banking
Hitt, Lorin M.; Frei, Frances X. - 1999
Persistent link: https://www.econbiz.de/10001427403