This paper analyzes the sources of quality of a pharmaceutical product. After identifying eight quality dimensions, a framework of hypothetical sources that contribute the most to shape those dimensions is established. The framework, based on Garvin’s pioneering work, is applied to case...

Distinguimos entre educación para la calidad y entrenamiento para la calidad. A través de la educación, aprendemos la ‘filosofía’ de la calidad; a través del entrenamiento, aprendemos sus herramientas. Así, el aprendizaje es un concepto central de este artículo. Pero no es el único....

La cultura es la suma de los comportamientos atribuidos al ser humano más los objetos materiales que forman parte integral de estos comportamientos. Si limitamos el concepto al mundo de las empresas, hablamos hoy de la “cultura corporativa”, es decir, del dominio del “cómo hacemos las...

Cet article explore les dimensions de la confiance et le processus d'etablissement d'un partenariat entre vendeur et client. Differents secteurs et types de vendeurs sont analyses. Une methodologie alliant questionnaires ouverts et structures, et observations sur le terrain permet de degager les...

In this paper, we propose a dynamic model of entrepreneurial firms’ dependence on networks. First we argue that five characteristics of entrepreneurial firms result in their high dependence on networks; these five characteristics include entrepreneurial orientation, central role of the...

The authority of polity is strongly questioned on the grounds of the dogma of ungovernability. In this context of major upheavals resulting from globalisation, polity, until then the legitimate pilot of societal regulation, is progressively outplayed in favour of a market, the shortcomings of...

Corporate social responsibility is increasingly being analysed through the stakeholder approach. However, great contradictions appear as soon as the number of stakeholders increases. The firm is then confronted with the dilemma of managing these stakeholders. Recent models have proposed a...

: There is an urgent need of fundamental reforms of IBRD and IMF. Both institutions have repeatedly violated their own Articles of Agreement, creating damage to their members. Thwarting its founders’ intentions the IBRD has refrained from shouldering risks appropriately. This paper shows how...

In explaining the corporate governance performance of post-socialist companies, this article identifies four factors of influence: (1) pressure from majority shareholders, (2) pressure from outside minority shareholders, (3) pressure resulting from internationalization/ globalization and (4)...