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Although offshore BPO has been a focus of considerable attention in popular press, there is a serious dearth of academic research on this area. This paper first establishes that offshore BPO functions in the same manner as osmosis. We then draw upon constructs and concepts in osmosis to develop...
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important question: what is the role of ICT and foreign outsourcing in the increased demand for skilled workers‘ Using 84 … Canadian manufacturing industries over 1981–96, we find that both ICT and foreign outsourcing are important contributors to the …
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This study examines the impact of information and communication technologies (ICT) and of foreign outsourcing on the … Canadian manufacturing industries over the 1981-1996 period, we find that both ICT and foreign outsourcing are important …
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outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low …
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outsourcing (BPO). We complement and extend prior IS outsourcing research using organizational economics by using organizational …-section of U.S. firms. Our empirical findings indicate that firms with experience in onshore IT outsourcing (ITO) and …
Persistent link: https://www.econbiz.de/10014134289