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Microsoft dynamics CRM 4 for dummies
Scott, Joel; Lee, David; Weiss, Scott - 2008
Persistent link: https://www.econbiz.de/10004952527
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Relationship marketing
Parvatiyar, Atul (contributor); El-Ansary, Adel (contributor) - 2010
Persistent link: https://www.econbiz.de/10004953908
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Effective customer care : [understand needs ; improve service ; build relationships]
Wellington, Patricia - 2010
Persistent link: https://www.econbiz.de/10004956669
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Fate chooses your transactions : you choose your market relations
Lindgreen, Adam - 2009
Persistent link: https://www.econbiz.de/10004960611
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Outstanding! : 47 ways to make your organization exceptional
Miller, John Gareth - 2010
Persistent link: https://www.econbiz.de/10004960845
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Buy now : creative marketing that gets customers to respond to you and your product
Cesari, Rick; Lynch, Ron - 2011
Persistent link: https://www.econbiz.de/10009172905
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It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
Aun, Michael - 2011
Persistent link: https://www.econbiz.de/10009172920
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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.; Morriss, Anne - 2012
Persistent link: https://www.econbiz.de/10009496068
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Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2013 - 6. ed.
Persistent link: https://www.econbiz.de/10009599843
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Successful customer relationship management programs and technologies : issues and trends
Eid, Riyad (contributor) - 2012
Persistent link: https://www.econbiz.de/10009600833