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The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion

Lee, Heekyung; Yi, Youjae - In: Psychology & marketing 39 (2022) 5, pp. 906-920

Persistent link: https://www.econbiz.de/10013186880

Understanding the implementation of retail self-service check-out technologies using necessary condition analysis

Duarte, Paulo; Silva, Susana C.; Linardi, Marcelo Augusto; … - In: International journal of retail and distribution management 50 (2022) 13, pp. 140-163

Persistent link: https://www.econbiz.de/10013552651

Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)

Meuter, Matthew L. - In: The journal of services marketing 36 (2022) 4, pp. 476-481

Persistent link: https://www.econbiz.de/10013407542

Understanding consumer perceptions and attitudes toward smart retail services

Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030

Persistent link: https://www.econbiz.de/10013410762

Biometric-based self-service technology adoption by older adult : empirical evidence from pension fund sector in Indonesia

Kumalasari, R. Amalina Dewi; Raharjo, Kusdi; … - In: Cogent business & management 11 (2024) 1, pp. 1-16

Digital transformation brings new perspectives for companies in managing their businesses. One is about how companies accelerate information and service processes by utilizing technology. Due to security factors, biometric-based self-service technology (SST) is becoming popular and preferred in...

Persistent link: https://www.econbiz.de/10014529028

Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform

Wang, Xueqin; Wong, Yiik Diew; Liu, Feng; Yuen, Kum Fai - In: Technological forecasting & social change : an … 197 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014468826

Is it all about fun? : self-service technology acceptance in Germany

Aguirre Reid, Sören; Vetter, Georg; Lackes, Richard; … - In: The international review of retail, distribution and … 34 (2024) 2, pp. 201-227

Persistent link: https://www.econbiz.de/10014559020

Factors influencing the acceptance of self-service technologies : a meta-analysis

Blut, Markus; Wang, Cheng; Schoefer, Klaus - In: Journal of service research : JSR 19 (2016) 4, pp. 396-416

Persistent link: https://www.econbiz.de/10011606717

Customers' political ideology and Self-Service Technologies : do political leanings predict usage of Self-Service Technologies?

Malekshah, Nasim N.; Kamran-Disfani, Omid; Mousavi, Javad; … - In: Psychology & marketing 41 (2024) 9, pp. 1919-1933

Persistent link: https://www.econbiz.de/10015074571

Airline self-service technology adoption : moderating impact of gender and experience

Harsandaldeep Kaur; Kaur, Parmeet - In: Global business and finance review 29 (2024) 5, pp. 1-13

Purpose: The purpose of the paper is to examine the role of technology paradoxes, including technology anxiety, insecurity and forced usage, to understand consumer adoption behavior towards self-service technology. The present study also investigates the moderating effect of gender and...

Persistent link: https://www.econbiz.de/10015066442