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Overcoming customer innovation resistance to the sustainable adoption of chatbot services : a community-enterprise perspective in Thailand

Achaporn Kwangsawad; Aungkana Jattamart - In: Journal of innovation & knowledge : JIK 7 (2022) 3, pp. 1-13

The primary goal of utilizing chatbots for customer service is to fulfill customer requests without requiring a conversation. However, the challenge to the sustainable adoption of innovations is overcoming the obstacles that prevent the innovation's spread. The current study examined factors...

Persistent link: https://www.econbiz.de/10013449199

The SMEs' Technology Acceptance of Digital Media for Stakeholder Engagement

Camilleri, Mark Anthony - 2018

through digital media. Therefore, this research investigates the SME owner-managers' attitudes toward the pace of … corporate social responsibility (CSR), to better understand the SME owner-managers’ rationale for using digital media. The … analysis indicated that the SME owner-managers were perceiving the usefulness of digital media to engage with marketplace …

Persistent link: https://www.econbiz.de/10014033469

Stuck in the Adoption Funnel : The Effect of Interruptions in the Adoption Process on Usage

Lambrecht, Anja; Seim, Katja; Tucker, Catherine E. - 2013

Many firms have introduced internet-based customer self-service applications, such as online payments or brokerage services. Despite high initial signup rates, not all customers actually shift their dealings online. We investigate whether the multi-stage nature of the adoption process (an...

Persistent link: https://www.econbiz.de/10014026643

Predictors of m-continuance intention : case of users in Bosnia and Herzegovina

Grcić, Amra; Mekić, Ensar - In: Economic review : journal of economics & business 17 (2019) 2, pp. 27-40

Even though researchers are increasingly studying various aspects of m-commerce, few of them focused on factors of m-continuance intention. The main aim of this study is to investigate if consumer innovativeness and social influence are statistically significant predictors of m-continuance...

Persistent link: https://www.econbiz.de/10014466388

Ausgewählte verhaltenswissenschaftliche Theorien zur Erklärung der Kundenzufriedenheit mit Selbstbedienungskassen im Handel

Boslau, Madlen - 2008

Persistent link: https://www.econbiz.de/10003752767

Assessing Chinese consumers' likelihood to adopt self-service technologies

Elliott, Kevin M.; Meng, Juan - In: International business and economics research journal 8 (2009) 2, pp. 27-40

Persistent link: https://www.econbiz.de/10003807030

On characteristics influencing consumer's intention to use web-based self-service

Yang, Ming-hsien; Chen, Jason C. H.; Wu, Cheng-hang; … - In: Human systems management : HSM 29 (2010) 1, pp. 41-49

Persistent link: https://www.econbiz.de/10003972835

The role of self-service technologies in restoring justice

Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10008859035

Impact of individual differences and consumers' readiness on likelihood of using self-service technologies at hospitality settings

Kim, Jungsun Sunny; Christodoulidou, Natasa; Brewer, Pearl - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 1, pp. 85-114

Persistent link: https://www.econbiz.de/10009504063

Consumer complaints and recovery through guaranteeing self-service technology

Robertson, Nichola; MacQuilken, Lisa; Kandampully, Jay - In: Journal of consumer behaviour : an international … 11 (2012) 1, pp. 21-30

Persistent link: https://www.econbiz.de/10009508885