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Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India
Gupta, V. K. - In: Business process management journal 18 (2012) 4, pp. 553-575
Persistent link: https://www.econbiz.de/10009582501
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Service quality & customer relationships in the Indian retail banking sector
Mittal, Ravi Kant; Gandhi, Meenakshi - In: Corporate strategies & innovations in the emerging …, (pp. 501-523). 2008
Persistent link: https://www.econbiz.de/10003719834
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Indien - Europa - Deutschland : die Expansionsstrategie der ICICI Bank
Chatterjee, Sonjoy - In: Die Bank (2008) 7, pp. 8-13
Persistent link: https://www.econbiz.de/10003719884
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Banking sector reforms : a fresh outlook
Uppal, Rajinder Kumar (contributor) - 2009
Persistent link: https://www.econbiz.de/10003816302
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 21 (2015) 3, pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
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Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra - In: International journal of financial services management … 8 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv; Gera, Rajat; Batra, Dharminder Kumar - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
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Service quality gap approach : a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar; Kaur, R.; Pande, Maj J. C.; Ahmad, F. - In: International journal of business excellence 7 (2014) 4, pp. 429-453
Persistent link: https://www.econbiz.de/10011296478
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Retail banking : opportunities and challenges
Gopinath, Shyamala - In: Economic developments in India : quarterly update : … 91 (2005), pp. 69-79
Persistent link: https://www.econbiz.de/10003257833