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Consumer response to recovery efforts for online product failures : an empirical study for Turkey

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An investigation of customer attitude towards online stores

Mpinganjira, Mercy - In: African journal of science, technology, innovation & … 8 (2016) 5/6, pp. 447-456

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Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

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E-shopping momentum : a conceptual framework

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The moderating role of product categories in the relationship between online fulfillment, procurement, and consumer repurchase intention : a hierarchical analysis

Wan, Xiang; Huang, Xiaowen; Yan, Dong - In: The journal of supply chain management : a global … 52 (2016) 4, pp. 63-76

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The impact of increasing search frictions on online shopping behavior : evidence from a field experiment

Ngwe, Donald; Ferreira, Kris Johnson; Teixeira, Thales S. - 2019

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Dynamic pricing of limited inventories with product returns

Hu, Xing; Wan, Zhixi; Murthy, Nagesh N. - In: Manufacturing & service operations management : M & SOM 21 (2019) 3, pp. 501-518

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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction

Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908

In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...

Persistent link: https://www.econbiz.de/10011965367

Do touch interface users feel more engaged? : the impact of input device type on online shoppers' engagement, affect, and purchase decisions

Chung, Sorim; Kramer, Thomas; Wong, Elaine M. - In: Psychology & marketing 35 (2018) 11, pp. 795-806

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