Purpose This article aims to explore the fundamental negotiation structure as a demand/response dynamic. It tests it in a complex business system, where a manager as a negotiator is confronted with multiple demands or pressures at different levels from a variety of stakeholders, both external...

This research paper examines four cases of teaching innovation that have been used mostly in France and that make an intensive use of multimedia techniques. The proposed approach calls for the use of different multimedia tools to overcome some of the shortcomings of current teaching methods, as...

Purpose – Exploring responsible negotiation is like discovering the forest beyond the tree. The purpose of this paper is to develop seven steps that might be needed for negotiators to become more responsible. These steps take into account the people at the table, but also those behind and...

Intuition and common beliefs can sometimes misguide the mediator and be obstacles to the success of mediation, when they are linked to behaviors which likely induce negative consequences in the process. Following four different stages of a mediation session, this paper names a series of such...