Research on layoff victims reports that interactional justice judgments influence important work-related attitudes, such as organizational commitment. In this paper, the authors build on this emerging literature through an examination of the role that both interactional justice and...

Current conceptualizations of procedural justice focus largely on the individual level of analysis; no framework exists for examining procedural justice's social context. Empirical tests reported here offer some support for group-level and cross-level hypotheses. Work group perceptions of...

Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study...