Wollongong City Council in New South Wales, Australia, won the Australian Quality Award in 1997 and the Australian Customer Service Award in 1998, the first local council to receive such awards. This article presents a case history of the cultural reform journey of the council since 1990, in...

Purpose – The purpose of this paper is to investigate factors that contribute to the successful implementation of enterprise resource planning (ERP) systems in manufacturing firms. Design/methodology/approach – The qualitative research method was used to study six diverse manufacturing firms...

This article introduces a process that helps companies define and develop their current and future corporate cultures. Working with the top executives within a company, the process enables participants to identify their internal organization’s subcultures as well as the culture of the external...

Focuses on a business philosophy, usually labelled efficient consumer response (ECR), applied in the retail industry. Its application in a firm’s current business activities may lead to the achievement of substantial business potentials but there can be problems in its implementation. Explores...

The objectives of this article are to explain the importance of company culture and to point to the appropriateness of customer orientation as a method of expressing culture. The article further determines the connection between customer satisfaction and employee satisfaction and points to...

Reports the findings of a study which examined the attitudes of East and West German managers to the process of strategic industrial change following German reunification. Acknowledges the importance of organizational and national culture, specifically in relation to the process of strategic...

No Euro‐manager can survive and function effectively without first understanding the subtleties and complexities of managing in a multicultural environment. It is fundamental that Euro‐managers are able to identify, negotiate and mediate within the cross‐cultural milieu known as the...

Discusses the nature of business cultures between two European Union nations – Germany and the UK – and how these cultures affect their economic performance. Details the way takeover bids are conducted between the two countries and the ramifications for both management and employees of the...

Explains the factors that influence corporate behaviour towards the environment. There is a tendency for business to ignore environmental costs in order to reduce production costs and stay competitive. However, there is a growing trend towards “green” consumerism reflecting the increasing...

The ever‐increasing pace of technological change is the primary impulse that guides the development strategies of nations enjoying high economic growth. The diverse range of technological possibilities creates unprecedented change and as a consequence organisations are required to be...