This paper addresses the question of whether low cost carriers provide low quality service. Considerable work has been done on various aspects of airline service quality, including: examining the causes of flight delays and cancellations, investigating service quality during irregular airport...

In this article, the authors describe a field experiment in the classroom where principles of micro- economics students are randomly assigned into homework-required and not-required groups. The authors find that homework plays an important role in student learning, especially so for students who...

We approach the issue of the value of a platform to a seller in a two-sided market where both buyers and sellers multi-home. A seller that loses access to a major buyer platform can potentially incur substantial financial losses. We exploit a recent conflict between American Airlines and two...

The U.S. Department of Transportation (DOT) defines a flight as ‘‘delayed’’ if it arrives 15+ minutes late. The DOT ‘‘flight counting’’ delay definition is used to rank airline/airport service quality. An obvious caveat of counting flight delays is that the duration of delay...