While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting...

The quality of online education is of interest to universities around the world. Only high quality and cyclical evaluation are the conditions for obtaining students' satisfaction with this form of education. In the pandemic era, digital dissemination and open education have become a special...

This article aims to quantify the degree in which Romanian students’ rights and interests are protected. The authors have conducted a comparative analysis of a descriptive type of five representative university centres in Romania, followed by a quantitative research among students within these...

Service quality is still a new concept to those working in health care services since it has not been identified as a mandatory factor to increase the competitiveness. Although Bình Phước hospital has implemented a survey on the patients’ comments, the result has not yet reflected the...

The issues of measuring service quality in software industry are not considered important even though the IT industry grew fast and dramatically in recent years. This research aims to investigate the customers’ perception and expectation of services provided by Quantic Co., Ltd. by using the...