This article reports on how systems were enhanced through the application of Lean principles within a hospital division of diagnostics and clinical support. Patients were diagnosed faster, treatment started earlier and departmental managers were better able to manage capacity to meet demand

<title/> This article reports on how systems were enhanced through the application of Lean principles within a hospital division of diagnostics and clinical support. Patients were diagnosed faster, treatment started earlier and departmental managers were better able to manage capacity to meet demand.

It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed. Many firms try to buy stars by luring them away from competitors. But Boris Groysberg shows what an uncertain and disastrous practice this can be. After examining the...