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95
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85
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84
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84
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81
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80
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79
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77
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76
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73
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72
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72
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69
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68
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68
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67
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67
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66
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66
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65
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64
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62
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57
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57
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57
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121
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
122
Verbraucher- und umweltorientiertes Marketing : Spurensuche einer dialogischen Marketingethik
Hansen, Ursula
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10000548007
Saved in:
123
Nachkaufmarketing : Kundenzufriedenheit und Kundenbindung auf Konsumgütermärkten
Jeschke, Kurt
-
1995
Persistent link: https://www.econbiz.de/10000508442
Saved in:
124
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
125
Chancen und Risiken von Serviceleistungen des stationären Einzelhandels unter besonderer Berücksichtigung des Konsumentenverhaltens
Hofmann, Sabine
-
1993
Persistent link: https://www.econbiz.de/10000911051
Saved in:
126
The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations : a case of tourist hotels in Tanzan...
Komba, Ladis
-
1997
Persistent link: https://www.econbiz.de/10000952592
Saved in:
127
Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold
-
1995
Persistent link: https://www.econbiz.de/10000913476
Saved in:
128
Managing customer service
Hayes, Jenny
;
Dredge, Frances
-
1998
Persistent link: https://www.econbiz.de/10000641779
Saved in:
129
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
130
Nachkaufmarketing im Bekleidungseinzelhandel : eine Analyse unter besonderer Berücksichtigung des Redistributionsverhaltens der Konsumenten und des Redistributions-Mixes des Einzel...
Altenhövel, Oliver
-
1999
Persistent link: https://www.econbiz.de/10001367089
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