Genetic algorithms (GAs) have been used in the clustering subject. Also, a clustering ensemble as one acceptable clustering method combines the results of multiple clustering methods on a given dataset and creates final clustering on the dataset. In this paper, genetic algorithm base on...

Purpose Contact centers (CCs) are one of the main touch points of customers in an organization. They form one of the inputs to customer relationship management (CRM) to enable an organization to efficiently resolve customer queries. CCs have an important impact on customer satisfaction and are a...

Purpose The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews. Design/methodology/approach This paper combines two methods: (1) natural language processing (NLP) to support advanced text mining to...