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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Rajendran, Ragu Prasadh; Suresh, Jayshree - In: International journal of business 22 (2017) 3, pp. 251-274
Persistent link: https://www.econbiz.de/10011747417
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The antecedents of rural customers' satisfaction and loyalty regarding mobile banking services during the COVID-19 pandemic in India
Verma, Saurabh; Gupta, Mamta; Biswas, Anandita - In: International journal of business forecasting and … 9 (2024) 2, pp. 197-212
Persistent link: https://www.econbiz.de/10014512030
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Customer Loyalty Towards Internet Banking : Some Survey Evidence for Banks in India
Kundu, Sukanya - 2015
consists of 11 constructs and 43 parameters. Three public and three private sector banks in India were selected for the study …
Persistent link: https://www.econbiz.de/10013018482
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Customer loyalty towards internet banking : some survey evidence for banks in India
Kundu, Sukanya; Datta, Saroj Kumar - In: The IUP journal of bank management : IJBM 13 (2014) 4, pp. 37-50
Persistent link: https://www.econbiz.de/10010490337
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry
Kumbhar, Vijay M. - 2014
as compared with their market share against public sector banks (32%) followed by foreign banks (17%) in India. There is …
Persistent link: https://www.econbiz.de/10013068638
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365