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Variations in airline passenger expectation of service quality across the globe

Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508

Persistent link: https://www.econbiz.de/10012063714

The total size of an airline and flight delays

Montfort, Joep van; Berg, Vincent A. C. van den - In: Journal of transport economics & policy : JTEP 53 (2019) 2, pp. 150-174

Persistent link: https://www.econbiz.de/10012024658

Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry

Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117

The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer...

Persistent link: https://www.econbiz.de/10012026399

A voice in the skies : listening to airline passenger preferences

Kurtulmuşoğlu, Feride Bahar; Can, Gülin Feryal; … - In: Journal of air transport management 57 (2016), pp. 130-137

Persistent link: https://www.econbiz.de/10011610839

Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry

Tahanisaz, Sahar; Shokuhyar, Sajjad - In: Journal of air transport management 83 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012170253

How much do consumers really value air travel on-time performance, and to what extent are airlines motivated to improve their on-time performance?

Gayle, Philip G.; Yimga, Jules O. - In: Economics of transportation : the official journal of … 14 (2018), pp. 31-41

Persistent link: https://www.econbiz.de/10012111283

The total size of an airline and the quality of its flights

Montfort, Joep van; Berg, Vincent A. C. van den - 2017 - Version of 16 October 2017

We examine the relationship between the total size of an airline and its service quality by analysing over 4.8 million domestic flights within the USA in 2016. The total size of an airline is measured by its total market share, total amount of assets or total number of full-time equivalent...

Persistent link: https://www.econbiz.de/10011739415

Incorporating ancillary services in airline passenger choice models

Bockelie, Adam; Belobaba, Peter P. - In: Journal of revenue and pricing management 16 (2017) 6, pp. 553-568

Persistent link: https://www.econbiz.de/10011854187

Assessing the self-service technology usage of Y-Generation in airline services

Gures, Nuriye; Inan, Hilal; Arslan, Seda - In: Journal of air transport management 71 (2018), pp. 215-219

Persistent link: https://www.econbiz.de/10011902741

Quantification satisfaction airline passengers

Drăguţ, Bogdănel - In: Academic journal of economic studies 4 (2018) 3, pp. 70-75

Persistent link: https://www.econbiz.de/10011917810