Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality
Year of publication: |
2023
|
---|---|
Authors: | Mahapatra, Subas Chandra ; Bellamkonda, Raja Shekhar |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 70.2023, p. 1-15
|
Subject: | Passengers service quality | Air transportation | FliQual | Scale development | Air passenger services | Fuzzy | Luftverkehr | Air transport | Dienstleistungsqualität | Service quality | Passagierluftverkehr | Air passenger transport | Luftverkehrspolitik | Air transport policy |
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