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AI-based chatbots in customer service and their effects on user compliance
Adam, Martin; Wessel, Michael; Benlian, Alexander - In: Electronic markets : EM ; the international journal of … 31 (2021) 2, pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
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A review : sentiment analysis in conversational data
Gugale, Anisha; Majumdar, Anindita - In: AI impacts in digital consumer behavior, (pp. 170-191). 2024
Persistent link: https://www.econbiz.de/10014636271
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The effect of implementing chatbot customer service on stock returns : an event study analysis
Fotheringham, Darima; Wiles, Michael A. - In: Journal of the Academy of Marketing Science 51 (2023) 4, pp. 802-822
Persistent link: https://www.econbiz.de/10014326648
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Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo; Chen, Qi; Lu, Jiandong; Wang, Xiaolei; … - In: Tourism management : research, policies, practice 100 (2024), pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
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A study on chatbots in the Indian banking sector
Rani, Reena; Kanda, James; Chanchal; Vij, Taranjit Singh - In: Contemporary studies of risks in emerging technology, part A, (pp. 35-47). 2023
Persistent link: https://www.econbiz.de/10014327396
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Blame the bot : anthropomorphism and anger in customer-chatbot interactions
Crolic, Cammy; Thomaz, Felipe; Hadi, Rhonda; Stephen, … - In: Journal of marketing 86 (2022) 1, pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
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Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
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Artificial intelligence in electronic commerce : basic chatbots and consumer journey
Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101
This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...
Persistent link: https://www.econbiz.de/10012821256
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Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
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Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili; Li, Xiaolin; Liu, Kecheng; Wang, Xuesong - In: Psychology & marketing 40 (2023) 11, pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389