The supply chain management (SCM) literature is dominated by studies in industrial markets and studies that deal with the supply chains of manufactured goods. This paper develops a framework for conceptualizing and managing the supply chains of services. The few studies that deal with services'...

Purpose – This paper aims to explore the way that the intellectual structure of the SCM discipline has been shaped over the last 20 years. The discipline is represented by the papers that are published in a network of ten leading academic journals in the field. As the SCM literature has grown,...

Purpose Decision support systems are becoming an indispensable tool for managing complex supply chains. The purpose of this paper is to develop a multi-agent-based supply chain management system that incorporates big data analytics that can exert autonomous corrective control actions. The...

Purpose – The purpose of this paper is to develop an analytical model for assessing the performance of supplier relationships (SRs). The majority of performance measurement models incorporate hard quantitative measures that are not appropriate for the soft features of business relationships....

Purpose – This paper aims to explore how supplier development programmes can be adapted to create value for organisations through generation and transfer of knowledge between supply chain partners. Design/methodology/approach – Based on the existing literature on supplier development,...

Purpose – This paper aims to present research which explores the application of modular practices and principles within a construction sector supply chain to demonstrate the degree to which supply chain practices are aligned with modular construction. Design/methodology/approach – The paper...

Purpose – This paper aims to explore the utility of the manufacturing biased supply chain operations reference (SCOR) tool in services and develops a reference model for use in service organisations. Design/methodology/approach – Services are considered as supply chain processes that are...