Purpose – To assess to what extent Chinese domestic banks' use of internet banking as a strategic response to the entrance of the WTO is affected by factors both external and internal to the banks. Design/methodology/approach – A model depicted by a path diagram is developed to test the...

Purpose: The purpose of this study is to examine the role of customer experience moderating the relationship between reputation (online consumer reviews) and price premium. Design/methodology/approach: This paper collected half-year period transaction of Nokia 5230XM and Kingston SD card from...

Purpose: The purpose of this study is to explore how tobacco manufacturing companies can improve their sustainability performance via effective supplier relationship management (SRM). Design/methodology/approach: This study has adopted a single case study of an international tobacco company....

Purpose – The purpose of this paper was to investigate the effects of postponement in the context of environmentally sound management. Design/methodology/approach – The paper examined the environmental issues for a postponement strategy, with transport as a mediating factor. It also...

This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational...

Purpose: While various aspects of the vegetable supply chain (SC) have been increasingly studied, most studies tend to investigate the downstream part of the SC in terms of customer demand and product quality. Relatively fewer studies have focused on upstream suppliers/farmers. This study aims...