As digital transformation has accelerated, the e-commerce landscape has become increasingly dynamic. New players have emerged at the same time that established actors have taken on new roles; some barriers to e-commerce at the firm, individual and country levels have been overcome, while other...

Online-Bewertungen können Einzelhändlern helfen, die Unsicherheit der Kunden vor dem Kauf zu verringern, die Conversion-Rate zu erhöhen und den Umsatz zu steigern. Aber gelten diese Vorteile auch für Hersteller und ihre eigenen Online-Shops? Auf der Grundlage sozialpsychologischer Theorien...

E-commerce has grown considerably in recent decades and has had a disruptive impact on the retail industry. In this context, Amazon, one of the major players in (online) retailing and beyond, has been able to expand its business activities continuously in many countries. The present case study...

Chapter 1. Introduction -- Chapter 2. Problem-solving and Public Services -- Chapter 3. Public Value, Values, and Public Services -- Chapter 4. E-public Services -- Chapter 5. Local Public Sector Innovation -- Chapter 6. Organising in Self-organising Ecosystems -- Chapter 7. Learners, Teachers...

Vorwort -- 1. Einleitung -- 2. Das veränderte Kaufverhalten -- 2.1 Veränderung des Kaufverhaltens -- 2.2 Definition Customer Journey -- 2.3 Phasen einer Customer Journey -- 3. Omnichannel -- 3.1 Die Evolution des Handels -- 3.2 Definition Omnichannel -- 3.3 Vorteile durch Omnichannel -- 3.4...

E-commerce represents an essential part of modern business, with a significant growth in recent years. Recent events, such as the COVID-19 pandemic, have led to a surge in online shopping and a rapid shift towards e-commerce, creating a new normal in the retail industry. To succeed in this...

Digital Business ist ein wesentlicher Erfolgs- und Wettbewerbsfaktor für Unternehmen. Das Buch behandelt die Grundlagen, Entwicklungsmöglichkeiten und Geschäftsmodelle. Neben operativen Managementthemen werden auch die digitale Transformation, die digitale Automatisierung und Robotik,...