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Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M. - In: International journal of hospitality management 112 (2023), pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
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Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Australasian marketing journal 22 (2014) 3, pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
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Patient perceptions of quality : analyzing patient satisfaction surveys
Russell, Roberta S.; Johnston, Dana M.; White, Sheneeta W. - In: International journal of operations & production … 35 (2015) 8, pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
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Differences in satisfaction with health care services as a function of recipient: self or others
Snyder, Mary K.; Ware, John E. - 1975
Persistent link: https://www.econbiz.de/10002303613
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
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Patients' satisfaction with the NHS : a novel indicator for Portugal
Santos, Eleonora; Khan, Shahed - 2018
This paper analyzes the impact of service quality on patients' satisfaction with the Portuguese National Health Service …, through a novel indicator the Index of Satisfaction with the NHS that measures the share of children delivered in the NHS … patients' satisfaction, introducing some subjectivity on the analysis since the concept of satisfaction is, itself, debatable …
Persistent link: https://www.econbiz.de/10011932577
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Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun; Huang, Songshan; Chen, Xiaohong - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 290-307
Persistent link: https://www.econbiz.de/10011312574