Purpose The extant literature has utilized the SERVQUAL scale to measure service quality dimensions and their importance towards customer-satisfaction using close-ended survey-based questions and not open-ended questions and/or user-generated qualitative responses. On the other hand, while...

Purpose: The purpose of this paper is to explore and identify the indicators of institutional barriers hindering the technology transfer training (TTT) process behind the technology adoption lag affecting the agricultural output in India through development of a scale....

This paper identifies and focuses on a specific type of environmental development called discontinuity. Discontinuities in the forms of rapid technological innovations, regulatory reforms, institutional overhauls, and socio-cultural developments are the source of opportunities and threats to the...