Organizations wish to minimize the probability of service errors; however, complete elimination of service errors is not possible, especially in industries where human interactions are frequent. Particularly, the ways in which various sources of support may affect service recovery behaviors and...

Purpose: This study aims to use dynamic capability theory to investigate the effect of entrepreneurial orientation and dynamic capabilities (DC) on the firm’s entrepreneurial performance through strategic entrepreneurship (SE). Design/methodology/approach: To address the research objective,...

Purpose: The purpose of this paper is to investigate the effects of internal and external sources of knowledge on frugal innovation (FI), and to what extent this relationship is strengthened/weakened, authors also analyzed the moderating role of market and technological turbulence....

Purpose: Innovation is critical for the firms to gain competitive advantage and improve performance. Such innovation stems from process innovation generation (PIG) and/or process innovation adoption (PIA). PIG vs PIA motivates firms for cutting development cost, reducing development time,...

Purpose: The purpose of this study is to investigate the influence of mentor expectations on nascent entrepreneur’s venture creation and how this relationship strengthens/weakens when mediated by the sense of nothing to lose and entrepreneurial resilience. Design/methodology/approach: The...

Organizations wish to minimize the probability of service errors; however, complete elimination of service errors is not possible, especially in industries where human interactions are frequent. Particularly, the ways in which various sources of support may affect service recovery behaviors and...