Linking error management practices with call center employees' helping behaviors and service recovery performance
Year of publication: |
2017
|
---|---|
Authors: | Afsar, Bilal ; Ali, Zeeshan ; Dost, Mir ; Safdar, Umar |
Published in: |
Pakistan Journal of Commerce and Social Sciences (PJCSS). - Lahore : Johar Education Society, Pakistan (JESPK), ISSN 2309-8619. - Vol. 11.2017, 1, p. 185-205
|
Publisher: |
Lahore : Johar Education Society, Pakistan (JESPK) |
Subject: | error management | service recovery performance | perceived coworker support | perceived supervisor support | helping behaviors |
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