In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...

Are there economies of scale to data in internet search? This paper is first to use real search engine query logs to empirically investigate how data drives the quality of internet search results. We find evidence that the quality of search results improve with more data on previous searches....

Dynamic development of the Internet and electronic devices favours also its use in the marketing activity of enterprises what manifests itself in dynamic development of e-commerce or the use of the Internet for communication. Aim of this article is to evaluate the possibility of using Internet...

According to the resource-based view, sources of competitive advantage begin with the notion that differences in performance are fundamentally due to the distinctive resources and capabilities that are valuable, rare, inimitable and nonsubstitutable (Barney, 2007; Wu et al., 2006). Information...

In today's era of the ubiquitous use of information technology (IT), it is expected that the information systems provide services to end-users on continuous basis, regardless of time and location. This is especially true in organizations where information systems (IS) support real-time critical...

Business process management (BPM) is a worldwide spread holistic management discipline which increases organizational performance by managing its business processes. A number of researchers indicate the need for further examination of the role of organizational culture in BPM and its maturity....

Change Management is often defined as a structured approach to transitioning individuals, teams and organisations from a current to desired future state, aimed firstly at employee empowerment for accepting that change. But that change inevitably brings fear: fear of being unable to adapt, fear...

The access to real-time and updated data, in particular information about the position of firms and their competitors in the market, has become the top priority of organizations worldwide. The dynamic and rapidly changing business environment and the increasingly intensive competition suggest...

A simple and intuitive operation – the so-called usability analysis of websites – is indispensable in modern times. In particular, drop-out rates can be applied as an indicator of existing usability problems. Eye-tracking is a proven method for the evaluation of the usability of websites....

The term business intelligence can be defined as a group of widely used ICT tools that gather all kinds of complex data concerning a certain organisation and compiles them into reports that are meaningful, exact and delivered on time. Those tools can provide meaningful insights into the state of...