Quality standards in the enquiry answering function of health service drug information units and of pharmaceutical industry medical information departments are studied by an interview/questionnaire survey. Factors examined include the use of standardised and documented procedures, adherence to...

The published literature on consumer health kiosks is assessed to determine the impact of this relatively ‘low‐tech’ technology and to provide a context and stepping‐stone for a Department of Health (DoH) funded study, which is evaluating the impact of more than 70 health kiosks located...

Purpose – With the advent of the Darzi review in 2008, and more recently the White Paper “Equity and Excellence: Liberating the NHS” (2010), the NHS in England is being redesigned to provide high quality, person‐centred services with improved capacity and performance. In this change...

US health care services will be among the top ten occupations with the fastest growth over the next decade with total employment in health care services expected to increase by 19 million by the year 2006. As the market continues to expand, demand for graduates is likely to shift from the...

Purpose – The purpose of this paper is to provide a conceptual framework along with underlying propositions for the design and deployment of telemedicine projects which provide healthcare organizations with strategic benefits. Design/methodology/approach – Field research conducted at four...

Purpose – The purpose of this paper is to investigate the regulator's attempt at redesigning the patient care process (PCP) – a core business process in public hospitals – by introducing dichotomous process performance indicators as an innovative management tool intended to align the State...

Purpose – Key findings from recent and relevant studies on patient safety and clinical handoffs are summarized and analyzed. After briefly reviewing process management and accounting control theory, the aim of this paper is to discuss how these latter two disciplines can be combined to further...

Purpose – This paper aims to assess the business value realised from radio frequency identification (RFID)‐enabled healthcare transformation projects as compared with other industries. The paper starts with a review of RFID technology in the healthcare industry and further extends to an...

Purpose – The purpose of this paper is to examine how clinical handoffs affect clinical information quality (IQ) and medication administration quality. Design/methodology/approach – A case study was conducted in a US hospital. The authors applied a business process management (BPM)...

Indicates that business process re‐engineering (BPR) is becoming more widely adopted within hospital and healthcare organizations. However, process management in a public sector and healthcare context raises particular problems. Shows that a European Commission supported project has examined...