The study proposed to examine perceived norms (need, equality, merit) of resource distribution and fairness using student samples representing the same religion (i.e., Islam) but different cultural backgrounds (Malays and Internationals). The design also included gender and type of resource...

Purpose: The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach: The study adopted a sequential...