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Kundenorientierung durch Quality Function Deployment : Produkte und Dienstleistungen mit QFD systematisch entwickeln
Saatweber, Jutta - 2011 - Dritte, vollständig überarbeitete Auflage
Persistent link: https://www.econbiz.de/10014009312
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Assesing the relative importance weights of customer requirements using multiple preference formats and nonlinear programming
Wang, Ying-ming - In: International journal of production research 50 (2012) 16, pp. 4414-4425
Persistent link: https://www.econbiz.de/10009621217
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Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin; Kapucugil-İkiz, Aysun; Çelik, … - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
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Servicequalität und Kundenorientierung im öffentlichen Sektor : eine Untersuchung personenbezogener Dienstleistungen
Koci, Martin - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003148666
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning; Liu, Yuying; Sun, Xiaojing; Wen, Decheng - In: Total quality management & business excellence 35 (2024) 1/2, pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
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Built to last : relationship quality management for season ticket holders
Lee, Mi Ae; Kunkel, Thilo; Funk, Daniel C.; Karg, Adam; … - In: European Sport management quarterly : ESMQ 20 (2020) 3, pp. 364-384
Persistent link: https://www.econbiz.de/10012256487
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A customer oriented systematic framework to extract business strategy in Indian electricity services
Satapathy, Suchismita; Mishra, Pravudatta - In: Journal of industrial engineering international 9 (2013), pp. 1-18
electricity service, This paper has designed a framework by QFD by measuring service quality of electricity utility sector in ANN …
Persistent link: https://www.econbiz.de/10010225059
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Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping; Jin, Jian; Wang, Ting; Chen, Yizeng - In: International journal of production research 52 (2014) 21, pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241