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Consumer behaviour
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15,044
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12,759
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8,530
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8,458
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4,635
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4,590
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4,504
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4,489
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Bruhn, Manfred
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150
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135
Huber, Frank
127
Belk, Russell W.
120
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118
Herrmann, Andreas
118
Mattila, Anna S.
116
Sheth, Jagdish N.
116
Phau, Ian
105
Grunert, Klaus G.
102
Wiedmann, Klaus-Peter
102
Kumar, V.
97
Gierl, Heribert
87
Verhoef, Peter C.
87
Lusk, Jayson L.
85
Grewal, Dhruv
84
Khare, Arpita
84
Foxall, Gordon R.
83
Rahman, Zillur
77
Usman, Osly
77
Spiller, Achim
75
Swoboda, Bernhard
75
Dwivedi, Yogesh Kumar
74
Laroche, Michel
74
Loureiro, Sandra Maria Correia
74
Walsh, Gianfranco
73
Bagozzi, Richard P.
69
Hollebeek, Linda D.
69
Septianto, Felix
69
Thaichon, Park
69
Nayga, Rodolfo M.
68
Agarwal, Sumit
67
Vrontis, Demetris
67
Stavins, Joanna
66
Diamantopoulos, Adamantios
65
Stauss, Bernd
65
Wansink, Brian
65
Meffert, Heribert
64
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National Bureau of Economic Research
554
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83
IGI Global
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49
Verlag Dr. Kovač
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Books on Demand GmbH <Norderstedt>
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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European Association of Agricultural Economists - EAAE
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International Energy Agency
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Edward Elgar Publishing
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11
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11
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11
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Psychology & marketing
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European Journal of Marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of productivity and quality management : IJPQM
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International journal of production research
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Asia Pacific journal of marketing and logistics
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International journal of quality & reliability management
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Journal of Consumer Marketing
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European journal of marketing : EJM
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of marketing
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Journal of travel and tourism marketing
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Journal of marketing management : MM
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Tourism management : research, policies, practice
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The service industries journal
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Journal of retailing
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International journal of production economics
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Journal of international consumer marketing
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of marketing communications
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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RePEc
1,149
EconStor
860
BASE
194
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103
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97
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11
Kundenorientierung durch Quality Function Deployment : Produkte und Dienstleistungen mit
QFD
systematisch entwickeln
Saatweber, Jutta
-
2011
-
Dritte, vollständig überarbeitete Auflage
Persistent link: https://www.econbiz.de/10014009312
Saved in:
12
Assesing the relative importance weights of customer requirements using multiple preference formats and nonlinear programming
Wang, Ying-ming
- In:
International journal of production research
50
(
2012
)
16
,
pp. 4414-4425
Persistent link: https://www.econbiz.de/10009621217
Saved in:
13
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
14
Servicequalität und Kundenorientierung im öffentlichen Sektor : eine Untersuchung personenbezogener Dienstleistungen
Koci, Martin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003148666
Saved in:
15
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
16
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
17
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
18
Built to last : relationship quality management for season ticket holders
Lee, Mi Ae
;
Kunkel, Thilo
;
Funk, Daniel C.
;
Karg, Adam
; …
- In:
European Sport management quarterly : ESMQ
20
(
2020
)
3
,
pp. 364-384
Persistent link: https://www.econbiz.de/10012256487
Saved in:
19
A customer oriented systematic framework to extract business strategy in Indian electricity services
Satapathy, Suchismita
;
Mishra, Pravudatta
- In:
Journal of industrial engineering international
9
(
2013
),
pp. 1-18
electricity service, This paper has designed a framework by
QFD
by measuring service quality of electricity utility sector in ANN …
Persistent link: https://www.econbiz.de/10010225059
Saved in:
20
Quantification and integration of Kano's model into
QFD
for optimising product design
Ji, Ping
;
Jin, Jian
;
Wang, Ting
;
Chen, Yizeng
- In:
International journal of production research
52
(
2014
)
21
,
pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
Saved in:
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