Topic modelling-based decision framework for analysing digital voice of the customer
Year of publication: |
December 2018
|
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Authors: | Özdağoğlu, Güzin ; Kapucugil-İkiz, Aysun ; Çelik, Ayhan Fuat |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 13, p. 1545-1562
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Subject: | online reviews | voice of the customer | Quality Function Deployment | topic modelling | latent Dirichlet allocation | decision framework | Italian restaurants | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Italien | Italy |
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