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Organizational Communication in the Digital Era : Examining the Impact of AI, Chatbots, and Covid-19

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Chapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction -- Section 1: Emerging Technologies And Organizational Communication -- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review -- Chapter 3. Artificial intelligence...

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The role of social media in crisis communication and crisis management

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The effects of crisis response strategies on relationship quality outcomes

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The role of social media in crisis management at Carnival Cruise Line

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Managing negative word-of-mouth : an exploratory study

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A complexity theory framework of issue movement

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Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies : a conceptual framework

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