Which component is most important for a system's survival? We answer this question by ranking the information relationship between a system and its components. The mutual information (M) measures dependence between the operational states of the system and a component for a mission time as well...

In this paper, we present a modulated Poisson process model to describe and analyze arrival data to a call center. The attractive feature of this model is that it takes into account both covariate and time effects on the call volume intensity, and in so doing, enables us to assess the...