Xu, Shi; Stienmetz, Jason; Ashton, Mark - In: International Journal of Contemporary Hospitality Management 32 (2020) 6, pp. 2217-2237
Purpose: Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the hospitality industry. Design/methodology/approach: A three-stage Delphi study with hotel industry human resource...