Kwiatek, Piotr; Morgan, Zoe; Thanasi-Boçe, Marsela - In: Journal of Business & Industrial Marketing 35 (2020) 11, pp. 1645-1657
Purpose: Despite the abundance of B2B loyalty programs (LPs), the research on their interplay with relationship marketing is scarce. The purpose of this paper is to investigate a LP (a relational practice) on a transactional business market to test if and how a B2B LP affects relationship...