Facing one of the most challenging pandemics for organizational modus operandi (COVID-19), organizations are struggling for operational and strategic support. The adoption of remote work (RW) is increasing. For economic reasons, competitive advantage, or even as a pandemic response (business...

Core Operational Business-IT Alignment: Current Trends and Open Challenges -- Unveiling the User Experience: A Synthesis of Cognitive Neuroscience Methods in Digital Product Design -- A New Architecture for Data Analysis on Blockchain Without Data Replication -- Exploring Barriers and Engagement...

Facing one of the most challenging pandemics for organizational modus operandi (COVID-19), organizations are struggling for operational and strategic support. The adoption of remote work (RW) is increasing. For economic reasons, competitive advantage, or even as a pandemic response (business...

Information Technology (IT) outsourcing is a set of IT services that require providers to manage a long relationship with multiple services that have a high degree of variance between clients. IT outsourcing operational contexts display multi-input and multi-output variables, so managers need...

Each service interaction between a provider and a customer is an opportunity for the provider to delight, satisfy or disappoint the customer. However, the customers' expectations may change on every interaction. Therefore, defining Service Level Agreements (SLAs) at design time and then...

The evolution of Enterprise Architectures (EA) is the result of applying EA development projects within organizations with the goal of accomplishing specific business requirements. Recent approaches seek to automate and improve EA practice within organizations by employing EA management tools....