Closing Service Quality Gaps Using Dynamic Service Level Agreements
Year of publication: |
2016
|
---|---|
Authors: | Mendes, Carlos ; Mira da Silva, Miguel |
Published in: |
International Journal of Information System Modeling and Design (IJISMD). - IGI Global, ISSN 1947-8194, ZDB-ID 2703392-2. - Vol. 7.2016, 2 (01.04.), p. 48-71
|
Publisher: |
IGI Global |
Subject: | Customer Service Experience | Customers’ Expectations | DEMO | Dynamic Service Level Agreements | Enterprise Ontology | Service Level Agreements | Service Quality | SERVQUAL |
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