The presence of a written shopping list on a major grocery buying trip to the supermarket is tangible evidence of out‐of‐store planning by the shopper. This pre‐planning may influence both time spent in store and grocery expenditure, two factors of importance to supermarket retailers. Set...

Examines complaint alternatives, identifies the relationships between consumer complaint behaviour, the store patronized and consumer complaint behaviour relative to the price of the garment purchased. Questionnaire results from 479 respondents who purchased garments from either a mass merchant,...

Presents the results of research on male grocery shoppers′ (MGS) attitudes, behaviour and demographics. Demographic data are used as independent variables and differences in attitude and behaviour towards the grocery shopping task are observed. Preferences for the task, list preparation and...

Although the issue of retail location has attracted a great deal of academic attention, the bulk of this literature pertains to the ational, regional and urban scales of analysis. An equally important, but comparatively neglected, consideration is micro‐scale retail location; that is, location...

The recent advent of the limited line discounters Aldi and Netto, coupled with the current recession, has opened up the potential for considerable change in grocery shopping behaviour patterns in the UK. Examines the attributes of grocery discounters and their already established customer base....

Investigates retailers′ relative influence on consumers′ sequential decision‐making process of forming evoked sets and then making purchase decisions from the evoked sets. Describes a study in which consumers report on 23 durable goods grouped into three product categories. Evoked set...

Highlights the integral link between the location of a particular format of retail outlet and the benefit which they offer to the customer segments which they serve. Outlines a simple conceptual framework for planning store networks which can be used as a starting point for a variety of retail...

Describes an extensive consumer survey carried out in 1993 in Bulgaria, the Czech Republic and Hungary. Empirical findings provide an understanding of the food retail systems in Eastern Europe, consumer behaviour and consumer satisfaction with the various forms of food retailing. The...

The way we think about retail location is dominated by the idea that the primary role of the retail store or the retail centre is to attract the shopper to the location. An alternative paradigm exists of taking retailing to where there are people either at home or in crowds and this is likely to...

Previous results have indicated that some consumers are less satisfied with mundane retail outlets and require more exuberant entertainment. Other consumers, however, do not make for “fun shoppers” and are not likely to in the future. Concentrates on the two largest groups found in the...