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Showing
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1
The impact of chatbot conversational skill on engagement and perceived humanness
Schuetzler, Ryan M.
;
Grimes, G. Mark
;
Giboney, Justin Scott
- In:
Journal of management information systems : JMIS
37
(
2020
)
3
,
pp. 875-900
Persistent link: https://www.econbiz.de/10012414501
Saved in:
2
Blame the bot :
anthropomorphism
and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
3
Live support by chatbots with artificial intelligence : A future research agenda
Camilleri, Mark Anthony
;
Troise, Ciro
- In:
Service business
17
(
2023
)
1
,
pp. 61-80
Persistent link: https://www.econbiz.de/10014282868
Saved in:
4
I, chatbot! : the impact of
anthropomorphism
and gaze direction on willingness to disclose personal information and behavioral intentions
Pizzi, Gabriele
;
Vannucci, Virginia
;
Mazzoli, Valentina
; …
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1372-1387
Persistent link: https://www.econbiz.de/10014291927
Saved in:
5
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic Markets
31
(
2020
)
2
,
pp. 427-445
-in-the-door technique affect user request compliance. Our results demonstrate that both
anthropomorphism
as well as the need to stay …
Persistent link: https://www.econbiz.de/10014503687
Saved in:
6
The dual effect of
anthropomorphism
on customers' decisions to use artificial intelligence devices in hotel services
Alsaad, Abdallah Khalaf
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1048-1076
Persistent link: https://www.econbiz.de/10014369558
Saved in:
7
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
8
Anthropomorphic information systems
Pfeuffer, Nicolas
;
Benlian, Alexander
;
Gimpel, Henner
; …
- In:
Business & information systems engineering : BISE ; the …
61
(
2019
)
4
,
pp. 523-533
Persistent link: https://www.econbiz.de/10012053046
Saved in:
9
The impact of
anthropomorphism
on consumers' purchase decision in chatbot commerce
Han, Min Chung
- In:
Journal of internet commerce
20
(
2021
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10012423621
Saved in:
10
Check-in at the robo-desk : effects of automated social presence on social cognition and service implications
Yoganathan, Vignesh
;
Osburg, Victoria-Sophie
;
Kunz, …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012514386
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